We’re keen to help with your query, so please do get in touch in one of the following ways.
Find a person
To contact a member of the Diocesan team please visit our Diocesan Staff page where you can search names and roles, or complete this contact form selecting the relevant department/team or predefined query and someone will respond to you as soon as they can.
Find a church
If you’re looking for someone to contact at a particular church, search here .
General enquiries
If you’re not sure who to speak to, or if the website hasn’t provided you with the information you need, contact Church House reception by phone, email, post, or drop by at the office:
Tel: 01483 790 300
Email: info@cofeguildford.org.uk
Church House Guildford
Stag Hill
Guildford
GU2 7UP
Please email a member of the Communications Team directly.
To contact us in an emergency outside of office hours please use phone 07552 566953.
Making a Complaint
From time to time, complaints against the Diocese may arise. These complaints can come from various sources, including members of the public, parishes, clergy, Licensed Lay Ministers (LLMs), trustees, staff, and contractors. Our commitment is to actively listen to those who express concerns and respond appropriately. The purpose of the policies outlined below is to establish fair and transparent processes for individuals wishing to raise concerns or complaints.
Our Complaints Policy addresses concerns related to the Diocesan Board of Finance. Complaints may pertain to statements, actions, or behaviour of employees, or policies and procedures, or how a concern has been handled. In some cases, addressing complaints may involve our Mediation Policy as a first step.
Our Whistleblowing Policy focuses on speaking out on suspected wrongdoing related to activities carried out by the Diocesan Board of Finance. Whistleblowing involves disclosing information related to breaches of legal, statutory, or regulatory requirements or unethical behaviour. Eligible individuals who can use this policy include employees, clergy, LLMs, and contractors.
Complaints about a member of the clergy or Licensed Lay Ministers fall under the Clergy Disciplinary Measure. These complaints should be directed to the Archdeacon of Dorking or Surrey as the initial point of contact, depending on which parish the minister in question is placed. In some cases, addressing complaints may involve our Mediation Policy as a first step.
We have a zero-tolerance approach to bullying and harassment. The Dignity at Work Policy sets out how you can raise concerns about unacceptable behaviour and how we will address it.
If your complaint concerns activities within an individual parish, your concerns should be directed to either the incumbent or the chair of the PCC.
Complaints related to the safety and wellbeing of Children, Young People and Vulnerable Adults will always be addressed through the Safeguarding Policy by the Safeguarding Team.
If you have any questions about these policies, please feel free to contact either Geraldine Newbold, Diocesan Secretary or Andy Morgan, Head of People.